Refund Policy

Our Refund Policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

In the event that any products or services purchased from us do not meet the Consumer Guarantees, we will gladly meet our obligations to provide a refund, repair or replacement at our own expense.

We may at our absolute discretion choose to refund, credit, replace or repair goods returned within a reasonable time (generally 14 days) for any reason other than breach of the Consumer Guarantees, provided the goods are in original condition, current version and not a special order, hardware, peripheral or clearance item. In these circumstances, we may make our best effort to arrange exchange with the manufacturer or accept the goods back for resale. In this case, if the return is authorised by AUS SHOP IT, a restocking fee may apply.

Please note that except in the case where a Consumer Guarantee is breached, where the plastic seal or shrink wrap of a license agreement is broken, the return or exchange cannot be accepted due to copyright and licensing restrictions. In this case we will help the Customer obtain a working copy. Also "special order" goods are goods that are not in stock at the time of an order and therefore especially ordered to meet a client order.

Exchange of computer hardware and peripherals is sometimes not possible due to third party constraints on AUS SHOP IT. In the event of a breach of the Consumer Guarantees, we will however gladly provide a refund.

Unless there is a breach of the Consumer Guarantees, the right to refuse the return or exchange of products is at the discretion of AUS SHOP IT and a restocking fee may apply to returned goods.

Statutory Rights

No part of the Refunds and Returns Policy is intended to limit any rights or remedies customers may have under the Australian Consumer Law (ACL) or equivalent State and Territory legislation.

 Refunds

Please research the products carefully before placing an order. We generally do not provide refunds or exchanges for incorrectly ordered goods or if you change your mind once you have received the goods. We take no responsibility for incorrect choice of product or for any hardware/software compatibility issues. The customer is ultimately responsible for researching the product specifications from the manufacturer and other resources and selecting the appropriate product to meet their requirements. For your convenience, we do provide manufacturer's links for the majority of products sold in online. If at our sole discretion, we decide to accept non-faulty goods for a refund, a re-stocking fee of 20%-25% may be charged and other non-refundable costs incurred by us (i.e. Credit Card Handling Fee and Freight Costs) will be passed on.

 Return of Faulty Goods (Under Warranty)

BEFORE returning any faulty goods to us you must initiate a return / warranty claim with our Service Department from My Returns / Warranty Claims section of the My Account page. You must select the faulty item from the list of products you have purchased and provide the faulty item's serial number (for those items that have a serial number) and as much information as possible about the fault / problem. Where appropriate, we will issue you with a Return Authorisation Number (RA Number) and provide with instructions on returning the faulty item. The RA Number is generally valid for 7 days from the date of issue, in which time the faulty goods need to be received by our Service Centre. If the faulty goods may not be returned within 7 days please advise us as soon as possible so that we can contact and advise the Service Centre to take steps to ensure the goods are not rejected at delivery. The RA Number MUST be clearly displayed on the return package. Any goods returned without an RA Number will be not accepted and shipped back to you at your expense. Depending on the item we may require that it is returned with all original accessories (i.e. Power supply, cables, I/O shields, controllers, adapters, etc) to enable the faulty goods to be properly tested for the specified fault. The Service Centres reserve the right to reject incomplete or poorly packaged items where poor packaging may have resulted in damage to the item.

 A refund for the amount paid for the item or a replacement item will be provided at our discretion for any goods returned under Express Store Warranty where the Express Store Warranty provide a remedy over and above the rights you have under Statutory Warranty provided for by the ACL. For claims under Statutory Warranty your rights are as provided by the ACL depending on whether the goods have suffered a major or a minor failure. A refund or replacement item will only be issued once the faulty item has been received and tested for the specific fault / problem specified in the Return / Warranty Claim and found to be faulty.

 If a product is sold in a bundle with another product only the faulty product will be replaced or refunded with the non-faulty products valued at the individual product price as at the time of the purchase.

 Dead-On-Arrival (DOA) Products

You must go through Return / Warranty Claim procedure outlined above in order for us to process your return / warranty claim. If the item is found faulty, we will either replace the item or refund the full amount of the order based on your choice. To ensure expedient handling of your DOA return please initiate the DOA return within 7 days of receiving the product.

 Return of Non-Faulty Goods

Our Service Centres test for declared faults thoroughly, however, if they find the item to have no faults or intentional damage to the item, a $45 service fee may be charged and the non-faulty item will be shipped back to you at your expense If the item is found to be not faulty and the service fee is charged, you will be required to pay the service fee prior to the goods being shipped to you. If payment is not received within 30 days, the goods will be sold to recover the service fee and any difference will be refunded to you.

Warranty

All products sold by AUS SHOP IT are covered by Statutory Warranty, Express Store Warranty and/or Express Manufacturer Warranty. Most of the goods carry 12 months Return-To-Base Store Warranty or Express Manufacturer Warranty, but some, like monitors, could have an Extended Manufacturer Warranty. Please contact the product manufacturer for Extended Manufacturer Warranty details. As provided by the ACL it is up to you as the consumer to decide whether to deal with us or directly with the manufacturer with respect to your warranty claim under Statutory Warranty. However, where the manufacturer has a service center network in Australia you may find it more efficient to handle the warranty claim directly with the manufacturer as we may not have the facilities or the expertise to test the product for the specified fault and would ultimately have to return the product to our supplier who may in turn need to return it to the manufacturer for testing and dealing directly with the manufacturer will avoid the delay of the product being handled through the entire supply chain. This process may add up to 4 weeks of extra handling time. PLEASE NOTE! All Ex-Gov products have a 30 day warranty only. 

Data Loss

AUS SHOP IT  does not accept any responsibility for any data loss caused by the product purchased from us.

Terms and conditions are subject change from time to time without prior notice. It is your responsibility to review the terms and conditions prior to placing orders on the website.